Shipping & Delivery
Shipping & Delivery Policy:
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At ChessNut Academy, we strive to ensure that you receive your products in a timely and efficient manner. Below are the details of our shipping and delivery process:
Shipping for Physical Products:
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We process and ship chess boards and other physical products within 2-5 business days after receiving your order.
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Delivery times vary based on location but typically range from 5-15 business days for standard shipping.
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You will receive a tracking number via email once your order has been shipped.
Shipping Costs:
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Shipping fees will be calculated at checkout based on your location and chosen delivery method.
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Customers are responsible for any customs duties, taxes, or additional charges applicable to international shipments.
Delayed or Lost Shipments:
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if your order is delayed beyond the estimated delivery time, please reach out to us at support@chessnutacademy.com for assistance.
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In case of lost shipments, we will investigate with the carrier and, if necessary, arrange a replacement or refund.
Digital Products & Course Access:
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Our online video courses and digital content are delivered instantly upon purchase.
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After completing your purchase, you will receive an email with access details to your course. If you do not receive it within 24-48 hours, please contact us.
Damaged or Incorrect Orders:
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If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery at support@chessnutacademy.com with a photo of the issue. We will arrange for a replacement or refund as per our Cancellation & Refund Policy.
Changes & Cancellations:
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Once an order has been processed for shipping, we are unable to modify or cancel it. However, you may be eligible for a return or exchange under our Refund Policy.
Contact Us:
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For any questions regarding shipping, delivery, or tracking, feel free to email us at support@chessnutacademy.com.
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We appreciate your trust in ChessNut Academy and look forward to being part of your chess learning journey!